Managed IT
Managed IT services for Australian businesses that run on technology
One partner, accountable for your whole IT environment, from the helpdesk to the network to the roadmap. Fixed monthly pricing, proactive security, and an owner-led team that has been doing this since 1999.
Book Your Free IT Roadmap SessionIf you are the person accountable for IT at your business, you already know the problem with most providers: they fix what breaks and leave the thinking to you. DJC does managed IT differently. We take on the day-to-day running of your systems, the security that protects them, and the long-term planning that keeps your technology ahead of your business, not behind it.
We work with healthcare and professional services practices, manufacturers running production and OT networks, and wholesale, import and retail businesses with warehouses to manage. Different industries, same expectation: technology that is reliable, secure, and costed in a way that makes sense on a spreadsheet.
Managed IT with DJC covers proactive monitoring and helpdesk support, cyber security built into every layer, backup and disaster recovery, vendor management, and a strategic IT roadmap reviewed regularly rather than once and forgotten. Where your business needs more than support, our custom software and systems integration team can build it, and it is still one point of contact and one invoice.
DJC is an owner-led national MSP, run by father and son Daniel and Julian Church since 1999. We deliberately keep our client list smaller than most MSPs so we can do more for each one: our first two clients are still with us 27 years later, one in ten staff have been here more than a decade, and we support more than 1,200 users at a 98% satisfaction rate.
What our managed IT service covers
Helpdesk and proactive monitoring
A Service Level Agreement backed helpdesk for remote and onsite support, with round-the-clock monitoring that catches problems before your team notices them.
Security built in, not bolted on
24x7 threat detection, patching, and security management aligned to leading frameworks, so protection is part of the service rather than an add-on.
Backup and disaster recovery
Managed backup and a tested disaster recovery plan, so a bad day never becomes a bad quarter.
Third-party vendor management
We deal with your software vendors, telcos, and hardware suppliers on your behalf, so issues get resolved without you being the go-between.
Strategic IT roadmap
A living plan covering cost control, cyber risk, and where AI or automation can genuinely help your business, reviewed on a regular cycle.
Custom software and integration on request
When off-the-shelf tools do not fit, our own development team can build and integrate the systems your business actually needs.
If IT is your responsibility
An owner, not an account manager
You deal with Daniel or Julian Church directly. We keep the client list deliberately short so the people who answer already know your environment.
Numbers you can defend
Every engagement starts with a costed IT roadmap: what technology should cost this year and next, in business terms you can take to a board or a budget meeting.
See what managed IT typically costsWorking alongside internal IT
If you already have an IT manager or a small team, we are not here to replace them. Co-managed IT adds tooling, escalation and after-hours cover around them.
How co-managed IT worksWhy DJC
- One partner, full accountability. No handoffs between a support desk and a separate projects team. The people who manage your environment also plan its future.
- Owner-led since 1999. Daniel and Julian Church still run DJC day to day, which is part of why our first clients from 27 years ago are still with us.
- SMB1001 Diamond, ISO 27001 and ISO 9001 certified. The top tier of the Australian SMB cyber standard, plus audited security and quality.
- Built for your industry. We understand healthcare compliance, manufacturing OT networks, and warehouse logistics because we support businesses like yours every day.
Quick answers
What does managed IT cost for an Australian SMB?
A fully managed IT service from DJC typically runs $130 to $170 per user per month ex GST, depending on your environment. Businesses with heavier infrastructure, multiple sites, or a need for SMB1001 Platinum-level compliance sit toward the higher end. Every quote is scoped to your business before you commit.
What is included in a managed IT service?
A proper managed IT service covers helpdesk and proactive monitoring, cyber security, patching, backup and disaster recovery, vendor management, and strategic planning for where your technology needs to go next. At DJC, all of it sits under one fixed monthly agreement.
How is managed IT different from just calling someone when something breaks?
Break-fix support only shows up after something has already gone wrong. Managed IT is proactive: monitoring, patching, and security are running continuously to prevent the outage in the first place, and a roadmap keeps your technology aligned with where your business is heading.
Can DJC manage IT for a business with an existing internal IT person or team?
Yes. Many of our clients keep an internal IT resource and use DJC to extend it. If you want your internal team to stay fully in control with DJC supporting around them, our co-managed IT service is built for exactly that.