Managed Telephony
Managed telephony that keeps your business talking, wherever your team works
Cloud-based business phone systems, managed end to end, so every call reflects the reliability of your business, not the limits of your old phone system.
Book Your Free IT Roadmap SessionA phone system that drops calls or cannot keep up with a growing team costs you more than it looks like on paper: missed sales calls, frustrated clients, and a team that stops trusting the tools they are given. DJC manages cloud-based telephony that scales with your business and is backed by the same proactive monitoring we apply across the rest of your IT environment.
Our managed telephony blends traditional PBX capability with the flexibility of the cloud: call routing, auto attendant, instant messaging, and call recording, all accessible from a desktop, tablet, or smartphone wherever there is an internet connection. That matters for teams split across sites or with people working remotely.
Security is built in, not optional. Our telephony services are protected under the same ISO 27001 accreditation and 24/7 monitoring that covers the rest of DJC's managed IT services, with an onshore team accountable for keeping your communications secure.
What our managed telephony service covers
Cloud IP telephony, tailored to you
Systems configured to integrate with your existing infrastructure and scale as your business grows or expands into new locations.
Advanced call features
Call routing, auto attendant, instant messaging, and call recording, streamlined into one easy-to-manage cloud phone system.
Fixed, cost-effective pricing
Fixed price support and cloud auditing to keep your telephony spend predictable and cost-effective as your team changes.
Proactive uptime management
Continuous monitoring and root cause analysis of incidents, so small issues are resolved before they become costly outages.
Security at every layer
24/7 monitoring and ISO 27001 aligned protocols keep your communications secure, managed by an onshore team.
Work from anywhere
Full functionality from any device with an internet connection, so remote and mobile staff stay properly connected.
If IT is your responsibility
An owner, not an account manager
You deal with Daniel or Julian Church directly. We keep the client list deliberately short so the people who answer already know your environment.
Numbers you can defend
Every engagement starts with a costed IT roadmap: what technology should cost this year and next, in business terms you can take to a board or a budget meeting.
See what managed IT typically costsWorking alongside internal IT
If you already have an IT manager or a small team, we are not here to replace them. Co-managed IT adds tooling, escalation and after-hours cover around them.
How co-managed IT worksWhy DJC
- Built for growing teams. Add lines, add sites, or scale into new markets without ripping out your phone system to do it.
- One security standard, applied everywhere. Telephony is covered by the same ISO 27001 discipline we apply to the rest of your IT.
- Proactive, not reactive. Root cause analysis on incidents means recurring problems get fixed properly, not patched every time they resurface.
- Part of a bigger picture. Telephony managed alongside your wider managed IT means one team accountable for the whole communication and IT environment.
Quick answers
What is managed telephony?
Managed telephony is a cloud-based business phone system where the provider, in this case DJC, handles setup, monitoring, security, and ongoing support, so the business gets a reliable phone system without managing the technical side itself.
Can staff use the phone system from home or on the road?
Yes. DJC's managed telephony works from any device with an internet connection, whether that is a desktop, tablet, or smartphone, so remote and travelling staff stay fully connected to the business phone system.
Is cloud telephony secure?
DJC's telephony services run under the same ISO 27001 aligned security protocols and 24/7 monitoring as our wider managed IT services, with an onshore team responsible for keeping communications protected.
What happens if our business grows or adds new sites?
Cloud telephony scales with you. Adding new lines, users, or locations does not require replacing the underlying system, and DJC manages that growth as part of the ongoing service.