DJC Systems – Security Services – Managed Services – Professional Services – Cloud
CASE STUDY
Paragon Healthcare Transforms Patient Care with DJC’s IT Integration
Introducing Paragon
Founded in 2008 by three visionary entrepreneurs, Paragon set out to transform Australia’s healthcare equipment sector. With an ambitious plan to unite and uplift businesses across hospitals, and aged care, Paragon has steadily built a national presence by providing advanced, high-quality healthcare solutions.
From essential medical supplies to specialised diagnostic and surgical equipment, their diverse portfolio supports healthcare providers with the highest standards of reliability and innovation. Paragon’s unwavering commitment to service, innovation, and accessibility has established them as a trusted partner dedicated to enhancing healthcare access and quality across Australia.
The Situation
As Paragon embarked on its journey to grow through acquisitions, they faced significant challenges in managing and unifying the operations of newly acquired businesses.
Their main concerns included:
Disparate IT Systems
Each acquisition brought its own set of IT systems, creating a fragmented landscape that hindered efficiency and collaboration.
Operational Complexity
The varied systems and processes added operational costs and diverted resources from core service delivery.
Scalability Needs
Paragon required an IT model that could scale seamlessly across multiple acquisitions to support rapid growth without disrupting services.
Unified National Presence
Paragon’s ultimate goal was a cohesive IT infrastructure that would empower teams to focus on delivering quality healthcare services.
To address these challenges and support their ambitious growth goals, Paragon turned to DJC Systems to design and deliver a scalable, resilient IT solution with a robust, rapid-deployment integration methodology that could be applied repeatedly.
Enter DJC Systems
Understanding Paragon’s unique business model needs, DJC Systems developed a structured, repeatable IT integration strategy to support its vision. With a focus on agility, resilience, and long-term scalability, DJC collaborated closely with Paragon on each new project, ensuring the seamless integration of acquired companies into Paragon’s network.
DJC’s Integration Approach
1. Discovery
Each integration project started with a discovery phase, where DJC conducted workshops with Paragon’s business and IT teams. This in-depth assessment allowed DJC to understand each acquisition’s specific technology landscape and operational needs, laying the groundwork for a smooth integration.
2. Initial Integration
DJC prioritised connecting newly acquired businesses to Paragon’s core systems, enabling secure data sharing and consistent access to critical information. Key functions, such as financial reporting and calendar sharing, were integrated immediately, while less essential tasks were deferred to avoid disruptions.
Leveraging virtualisation in the early days and, later, Microsoft Azure, DJC established a resilient infrastructure that allowed for standardised policies and seamless collaboration across all teams.
3. Support
Following initial integration, DJC provided hands-on support during a settling-in period. This approach enabled teams to adapt to new systems while DJC fine-tuned the setup based on real-time feedback and evolving requirements.
4. Transformation
DJC led transformation projects for Paragon, aligning each with their growth goals. By unifying scattered systems, DJC streamlined communications, reduced costs, and enhanced customer service. With a central VOIP network, cloud-based call centre, and digital scheduling, Paragon now delivers faster, more efficient healthcare services.
Transformation results:
Pre-merge
Separate PABX phone systems across states added unnecessary costs and complicated communication.
Multiple call centres with isolated infrastructures led to higher operational costs and inconsistencies in service.
Manual, paper-based service schedules caused frequent errors and delayed responses.
Physical manuals and documentation created cumbersome update processes and limited accessibility.
Post-merge with DJC
DJC implemented a centralised VOIP system, replacing separate phone systems with a single, national network that enabled free internal calls and reduced the need for multiple reception staff.
5. Maintenance
DJC’s managed services, including continuous monitoring and regular reviews, ensured that Paragon’s IT infrastructure aligned with their growth strategy. This proactive partnership enabled Paragon to leverage technology as a critical driver of business success.
– Daniel Church, Managing Director, DJC.
The Outcomes
DJC’s long-term partnership with Paragon has driven transformative results, enabling Paragon to grow rapidly, operate seamlessly, and deliver exceptional service across the healthcare sector.
Together, they’ve achieved:
Exponential Growth
Paragon has grown from three employees to over 500, capturing a 20 percent share of the Trans-Tasman market with an annual turnover of $120 million.
Unified Operations
By consolidating hospital, aged care, and home care services under one IT system, Paragon has freed up resources to focus on quality healthcare delivery.
Operational Efficiency and Cost Savings
A centralised call centre and VOIP system have reduced overheads, improved customer service, and created an efficient communication model.
Enhanced Service Delivery
Migration to Microsoft Azure and optimised service schedules have empowered Paragon’s teams to provide reliable, high-quality support, benefiting healthcare clients across sectors.
Resilience During COVID-19
Paragon’s digital infrastructure enabled seamless remote operations, ensuring the continuity of medical equipment supply and support during the pandemic.
Ongoing Relationship
Reflecting on the partnership, DJC Managing Director Daniel Church shares, “It’s been incredibly rewarding to see the positive changes Paragon has achieved through IT-led growth. Together, we’ve not only optimised their operations but have also supported them through the challenges of COVID-19 and the healthcare industry continuing to throw their way. From enabling medical reps to provide live-streamed updates to surgeons to keeping our teams connected and resilient, we’re proud to be part of Paragon’s journey to deliver quality healthcare at every step.”
– Mark Simari, CEO, Paragon