DJC Systems – Security Services – Managed Services – Professional Services – Cloud
Manufactoring IT Support
We get it. You have multiple factories throughout Australia, you have your customer service team in your head office who needs to print build slips to each and every location, you need wireless without blackspots so your tablets work all the time, and if your system is down, you’re stuffed.
IT Support for Your Manufacturing Business
At the core of our service is a deep understanding of the essential role IT plays in keeping your production facility online. At DJC, we have been supporting manufacturing businesses for decades, we understand why your business is different than the standard office-based business. Complex inter-site networking, advanced wireless requirements, harsh physical environments that don’t have the comforts of aircon and are constantly battling dust.
Our proactive and reliable IT support services are specifically designed to ensure your factory IT infrastructure operates seamlessly, seeing you build, assemble, pack & send on time, every time.
The DJC Difference in Manufacturing IT Support
eyes on all of your Manufacturing infrastructure
Our vigilant Tier 2 Technical Analysts work closely to monitor your IT infrastructure around the clock, ensuring peak performance and swift incident resolution. Every wireless access point, every network switch, all of the long cable runs & interconnects, your firewalls and your internet connections, we not only check them around the clock to make sure they are up, but they are performing as expected. If we see a degredation or issue, we’re on it immediatly.
Comprehensive Incident, Problem, and Change Management:
Our manufacturing IT services are spearheaded by Tier 2 Technical Engineers who adeptly navigate the full array of IT challenges specific to production facilities, embodying our commitment to simplifying complexity.
complete Manufacturing infrastructure management
We don’t just manage your corporate network. We can supply, install and maintain PC’s. notebooks, tablets & mobile devices, Internet connectivity, CCTV and building access control systems
Enhanced Remote Management:
Our approach includes Remote Monitoring and Management (RMM) agents on every server, offering prompt issue resolution and top-tier cyber protections baked in to all our service offerings.
Comprehensive Infrastructure Support:
We cover all bases, from firewalls to telephony to your production equipment & systems, ensuring every critical component of your warehouse IT infrastructure is reliable and secure.
Elevate Your Production Infrastructure with Comprehensive Care
Our managed infrastructure solution employs AI bots to execute thorough monitoring and management across your IT environment. This proactive strategy encompasses everything from agent status and asset information to disk space monitoring and server OS patching, ensuring your operations are always secure and efficient.
Optimising Every User Experience
As an IT business, we need to be at the bleeding edge of technology, testing solutions to ensure they are fit for our clients. We leverage chat support built in to your Microsoft Teams, to get near-instant support for your staff. Built in to this chat system, is AI which monitors the conversation, looking for automations to run to resolve quick-fix issues.
When the issue is a little more complex and needs a specialist, AI reviews calendars and offers a range of firm appointment times to ensure the right people are ready, doing away with endless callbacks and ticket replies.
Instant Alerting for Immediate Action
With full 24/7 monitoring, our IT bots automatically notify our tech support team in case of outages or incidents, allowing us to start fixing problems before they affect your business. This instant alerting system is key to our proactive business IT support services, ensuring a rapid response and minimal operational impact to give you peace of mind.
Custom Manufacturing IT Solutions, Committed Service
Our managed manufacturing IT services are designed to provide comprehensive on site or remote support tailored to your business’s unique requirements. Our client-centric approach guarantees solutions that perfectly align with your needs, backed by a team dedicated to your growth and success. With DJC, you gain more than just IT support; you acquire a partner wholly committed to your business’s continued prosperity.