Manufacturing IT Support
Keep your factory running with reliable IT support
Manufacturing runs on precision, speed and uptime. DJC builds and supports IT for factory floors, not just office desks, and we understand something most providers do not: your production systems need vendor support AND protection from your corporate network.
Book Your Free IT Roadmap SessionYour IT needs are different from a traditional office. Wireless coverage must reach every corner of the production floor. Networks must carry real-time data between machinery, ERP systems and teams. Devices must perform through dust, vibration and heat.
DJC has supported Australian manufacturers for decades. Our managed IT reduces downtime, keeps production data flowing, and gives your staff instant support through Microsoft Teams, with AI triage for quick fixes and a specialist booked when one is needed.
And because we build software and integrations in-house, we can connect your shop floor to your business systems properly: production data into dashboards, ERP and machines in sync, and the numbers you run the plant from always live.
What our manufacturing IT support covers
OT and production network segregation
Bespoke production systems often cannot be patched like office PCs. We keep them supported, coordinated with machine vendors, and safely segregated from your corporate network so an office incident never reaches the floor.
Factory-grade network design
Wired and wireless networks engineered for industrial settings: full-floor coverage, no dropouts, built to survive the environment.
Complete infrastructure management
PCs, tablets, scanners, mobile devices, CCTV, switches, access control and internet connectivity, installed, supported and maintained.
Real-time monitoring and maintenance
System health tracked around the clock with alerts to our team before issues impact production.
ERP and production system support
Your ERP, WMS and production software supported and synchronised across departments, with integration handled by our own software team.
Cybersecurity built in
Endpoint protection, patching, backups and access controls in every plan, aligned to SMB1001 and the Essential Eight, backed by our ISO 27001 certification.
If IT is your responsibility
An owner, not an account manager
You deal with Daniel or Julian Church directly. We keep the client list deliberately short so the people who answer already know your environment.
Numbers you can defend
Every engagement starts with a costed IT roadmap: what technology should cost this year and next, in business terms you can take to a board or a budget meeting.
See what managed IT typically costsWorking alongside internal IT
If you already have an IT manager or a small team, we are not here to replace them. Co-managed IT adds tooling, escalation and after-hours cover around them.
How co-managed IT worksWhy DJC
- We know the floor, not just the office. Decades supporting Australian manufacturers, including the bespoke machines and OT systems most IT providers will not touch.
- We build what off-the-shelf cannot do. Custom dashboards, BI and systems integration that connect production data to business decisions.
- Owner-led, with a national team of 25. The people accountable for your roadmap are the owners, and they are based in South East Queensland with Melbourne HQ behind them.
Quick answers
What is manufacturing IT support?
The ongoing monitoring, management and support of IT systems, networks and infrastructure specifically for factory and production environments, covering everything from office PCs to shop-floor connectivity and production system integration.
Should production systems be on the same network as the office?
No. Production and OT systems often cannot be patched like office computers, so they need to be segregated from the corporate network with controlled gateways for the data that must cross. DJC designs and manages this separation so an office security incident never reaches the floor.
Can you help with ERP and factory software integration?
Yes. We support ERP, WMS and production software within your infrastructure, and our in-house software team builds the integrations and dashboards that make production data usable across the business.
Do you support multiple factory locations?
Yes. We support single-site and multi-site manufacturers with unified monitoring and consistent IT management across all facilities, nationally.
How do you keep production systems online?
Remote monitoring and proactive management detect and resolve problems early. Alerts reach our team in real time, and we act before issues cause downtime, which for Australian SMB manufacturers can cost between $137 and $427 per minute.
How does Teams-based support work?
Staff message our support team directly in Microsoft Teams. AI triages and resolves simple issues instantly and books a specialist for complex ones, so nobody waits in a phone queue while a line is stopped.
Are your services suitable for small and medium manufacturers?
Yes. Our plans are built for Australian SMB manufacturers and scale with you, with costs stated upfront and ongoing.